Accessibility Statement — Hackney House Clearance

Hackney House Clearance is committed to making our house clearance Hackney services accessible to as many people as possible. This statement explains how our Hackney clearance service approaches digital accessibility and the standards we follow. We aim to conform to WCAG 2.1 AA compliance and to communicate clearly about how we deliver accessible information for customers and stakeholders.

Our accessibility approach covers both online and on-site communications related to house clearance in Hackney. We consider people using assistive technologies, people who require keyboard navigation instead of a mouse, and those who use screen readers. The commitment includes accessible booking information, clear service descriptions, and plain language explanations of our processes.

We regularly review our online materials to ensure they meet accessibility expectations. The team responsible for Hackney house clearance reviews content, tests with assistive tools, and prioritises fixes that impact usability. If you need content in a different format, we will try to provide it where reasonable and practicable.

To support people who use assistive technologies we: test pages with popular screen readers, improve semantic markup, and ensure logical focus order for keyboard navigation. We recognise that accessibility is ongoing, and we welcome insights that help improve the experience for people arranging house clearance in Hackney.

Key accessibility features we strive to maintain:

• Screen-reader support: pages structured with headings, landmarks and descriptive link text to aid screen-reader users.
• Keyboard navigation: interactive elements reachable by keyboard, visible focus styles, and no keyboard traps.
• Contrast and readability: sufficient colour contrast, scalable text and responsive layout for different devices.

Wherever possible, our content uses plain language to make the house clearance Hackney process easier to understand. We use clear headings, lists, and short paragraphs to improve comprehension. Images are accompanied by descriptive alt text when used online, and important documents can be provided in alternative formats on request.

We perform checks against the WCAG 2.1 AA criteria during design and content updates. Technical audits include automated checks and manual reviews to capture issues that automated tools may miss. Our goal is practical accessibility for the full range of users accessing our Hackney house clearance information.

The following practical considerations guide our work:

• Clear, descriptive headings and links for easy navigation through service pages.
• Forms and interactive elements that support keyboard input and have associated labels.
• Readable fonts, adjustable text sizes, and spacing that support legibility for all users.

If you have an accessibility request related to our Hackney clearance service—such as an alternative format for information, assistance with booking, or other reasonable adjustments—please contact our accessibility team using the contact options available on our website. We will acknowledge requests promptly and work with you to provide a suitable solution. We may ask for details about the format you require and any constraints that will help us respond effectively.