Terms and Conditions - Hackney House Clearance
Welcome to Hackney House Clearance. Please read these Terms and Conditions carefully before using our services. By engaging with us, you agree to comply with and be bound by the following terms.
1. Definitions
- Company: Refers to Hackney House Clearance.
- Client: The individual or entity engaging the services of the Company.
- Services: All house clearance services provided by the Company.
2. Services Provided
Hackney House Clearance offers comprehensive house clearance services, including removal of unwanted items, disposal, recycling, and donation where applicable. Our services are designed to be efficient, respectful, and environmentally friendly.
2.1 Scope of Work
The scope of work will be outlined in the service agreement between the Client and the Company. Any additional services requested by the Client may incur extra charges.
2.2 Scheduling
Services are to be scheduled at mutually agreed-upon times. The Company will make every effort to adhere to the scheduled times but cannot be held responsible for delays caused by unforeseen circumstances.
3. Payment Terms
Payment for services rendered is due upon completion of the work unless otherwise agreed upon in writing. The Company accepts various forms of payment, including cash, credit card, and bank transfers.
3.1 Pricing
Prices are determined based on the volume of items, the complexity of the clearance, and any additional services required. A detailed quote will be provided prior to commencing work.
3.2 Late Payments
Late payments may incur additional fees and interest charges. The Company reserves the right to suspend services until outstanding payments are settled.
4. Client Obligations
The Client agrees to provide accurate information regarding the items to be cleared and ensure that access to the property is granted at the scheduled time. The Client is responsible for securing any valuable or sensitive items not intended for clearance.
4.1 Property Access
The Client must ensure that the property is accessible for the Company's personnel. Any restrictions or limitations should be communicated in advance.
4.2 Hazardous Materials
The Company is not responsible for the removal of hazardous materials. It is the Client's responsibility to inform the Company of any such items that require special handling.
5. Liability
The Company operates with due care and professionalism. However, liability is limited to direct damages caused by the negligence of the Company’s staff. The Company is not liable for any indirect, incidental, or consequential damages.
5.1 Insurance
The Company maintains appropriate insurance coverage to protect against potential damages or losses during the clearance process.
5.2 Limitation of Liability
Under no circumstances shall the Company's liability exceed the total amount paid by the Client for the services rendered.
6. Cancellation Policy
Clients may cancel scheduled services with a minimum of 48 hours' notice. Cancellations made within 48 hours may incur a cancellation fee to cover any expenses incurred.
6.1 Rescheduling
Requests to reschedule services should be made as early as possible. The Company will accommodate such requests subject to availability.
7. Privacy Policy
The Company is committed to protecting the privacy of its Clients. Personal information collected during the engagement will be used solely for the purpose of providing services and will not be shared with third parties without consent.
7.1 Data Protection
All personal data is handled in accordance with applicable data protection laws. Clients have the right to access, correct, or request deletion of their personal information.
8. Dispute Resolution
In the event of a dispute, both parties agree to seek a resolution through negotiation. If a resolution cannot be reached, disputes will be handled in accordance with the laws governing the Company’s operations.
8.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Hackney House Clearance operates.
9. Amendments
The Company reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of services constitutes acceptance of the amended terms.
10. Acceptance of Terms
By utilizing the services of Hackney House Clearance, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Effective Date: April 27, 2024